Once the Apple employee tests your product and comes to the agreement that it’s not working due to a manufacturing problem, they will replace it!įourth Step: You get to go home happy with your new charger or electronic! Need more information for your Apple device? And just remember, there cannot be any physical or external damage to chargers. Next, peel the wires off the center and twist them. Trim off the outer plastic of the cable using a knife and then slide it off. Unlock your iPad and click 'Trust' or 'Allow. Click on Apple logo in top left corner of your screen. A simple reboot can reset the hardware and fix the problem. That’s why when your MacBook won’t charge, try to restart it. Attach the other end of the cable to the port on your iPad. Just like apps on your MacBook can get frozen, so can the hardware that controls the charging of your notebook. Attach the USB connector to a USB port on your PC, laptop, or Mac. Then cut back the charger rubber so that you get some wire with which you will be working. Choose a proper cable according to the USB port, be it a USB-C charge cable or lightning to USB cable. Third Step – You will meet with an employee who will try to identify the problem. To begin with, trim both ends of the broken cable neatly.
(Except for electronics with serial numbers – those can be looked up by an employee if you no longer have your receipt.) If it’s a stand-alone product that you’re trying to get replaced, you need your receipt within one year of purchase for it to be replaced. Second Step: Make sure you bring along your original receipt. You can also call and schedule an appointment so you don’t have to wait around in the store.
This is the area normally in the far back of the store where skilled Apple employees help you with any problems you have.
First Step: You need to make a Genius Bar appointment.